SHIPPING & RETURNS

SHIPPING POLICY

Shipment processing time


All orders are processed within 1 business day. Orders will be processed for shipment on weekends and holidays, but may not be picked up by the carrier until the next business day.  During times when we experience a high volume of orders, there may be a delay in processing. We will inform you via email if the delay is expected to be more than 3 business days.

Shipment confirmation and order tracking

 

Upon generation of a shipping label, customers will be emailed a tracking link where they can see the status of their shipment.

Customs, duties, and taxes

 

DM Dunn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 

DM Dunn is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.



 

​​RETURN & EXCHANGE POLICY​

Last updated January 28, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@dmdunn.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

DM Dunn

Attn: Returns

RMA #

17853 Santiago Blvd.
Ste. 107-248
Villa Park, CA 92861

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

 

Please Note

  

     ●     A 15% restocking fee will be charged for all returns.     

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

info@dmdunn.com 

© 2020 by DM Dunn

The DM Dunn website is unofficial Fan Content permitted under the Fan Content Policy. Not approved/endorsed by Wizards. Portions of the materials used are property of Wizards of the Coast. ©Wizards of the Coast LLC.

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